Definition: Training is the formal and systematic modification of behavior through learning which occurs as a result of education, instruction, development, and planned experience.



·         Different types of training methods include: on-the-job training (job rotation, mentoring, coaching), off-the-job training (courses, conferences, films, study materials), self-directed learning, and structured exercises.

·         It is crucial to use feedback as it is vital to support learning.

·         It is important to consider trainee readiness, that is, before trainees can benefit from any form of training, they must be ready to learn. They must have the particular background experiences necessary for being successful in the training program, and they must be motivated to learn.

·         A Training Needs Assessment (TNA) includes: 1) organizational support analysis, 2) organizational analysis, 3) task and KSA analysis, and 4) person analysis. It is important to consider ways to enhance the transfer of training and to evaluate training programs whenever given the opportunity to.

·         A good trainer leads by example, knows the subject to be trained, establishes a strong working relationship with the learners, is patient and enthusiastic, and communicates often.


Self-Directed Learning Activities


Relevant Readings:

·         Four Ways to Train Employees Effectively:

·         The Most Effective Training Techniques:

·         How to Train Employees, A Mini-Guide for Managers:

·         Principles of Training Overview:

·         Job Training Tips and Guidelines (LINK DOC)



·         Goldstein, I. L., & Ford, J. K. (2002). Training in organizations. Belmont, CA: Wadsworth.

·         Mager, R. F. (1999). What Every Manager Should Know about Training: An Insider's Guide to Getting Your Money's Worth from Training. Center for Effective Performance.

·         Noe, R. A. (2010). Employee training and development. McGraw-Hill/Irwin.

·         How to train others EBook:



·         Dr. Stephen Zaccaro PowerPoint on TNA, transfer, and evaluation (LINK PPT)

·         Training and Development SlideShare:


Self-Guided Activities:

·         Think about how your current trainings are being delivered. What has been the most effective? Are you given the opportunity to practice what you have learned? What would you change or want more of or less of?


Guided Learning Activities



·         Practice conducting a training needs assessment with your supervisor.

·         Meet with your coworkers and ask them what it is they’d like to be trained on. Ask them why and how it applies to their job and the bigger picture. What have they enjoyed or wished to change about previous trainings?

·         Ask your supervisor about business goals and how they aim to reach them through training.

  • Observe people over time to understand what is important to them and what they view as rewarding. Regularly talk with them about how their work is going, what help they need, and what they are learning.


Formal Training/Education


School and Course Module(s):

·         Eastern Wyoming College

o   CRMJ 1950 General Instructor Development (2L, 2CR): This comprehensive and up-to-date program will help you develop your individual training skills. Key training points in this step-by-step approach will help you create quality training programs for your agency. Included in this course will be hands-on exercises that will allow you to write your own instructional goals, construct a lesson plan, develop a teaching method, and conduct a presentation for your class. Your final presentation will be videotaped for your confidential review. This course if offered for S/U grade only. Prerequisite: P.O.S.T. certification.

o   MGT 1000 Introduction to Supervision (3L, 3CR): This course seeks to develop an understanding and appreciation of the basic concepts of supervision, to include planning, organizing, human resources management, directing, and controlling. Topics covered also include motivation, delegation, leadership, communications, team-building, total quality management, and discipline. The course should assist one to acquire the skills necessary

·         Northwest College

o   CO/M 2015 - Leadership Skills (1-3): This course is designed to educate specified groups in effective leadership skills. Includes discussion and practice in teamwork, communication, critical thinking and problem solving, planning, conflict management, and social responsibility. Prerequisite: Consent of Instructor. (.5 hr lec, 1 hr lab)

·         Western Wyoming Community College

o   COMM 1070 EFFECTIVE LISTENING: Listening is the process of hearing, attending to, interpreting, remembering, and responding to spoken messages. This course will explore listening theories and research, the listening process, listening challenges, various listening contexts; and essential listening skills.

o   MGT 1000 INTRODUCTION TO SUPERVISION: This course will furnish the student with a knowledge of employer-employee relations from the standpoint of both the employee and the supervisor. Current practices of this type of human relations are studied and discussed in recognition of their importance to worker morale and productivity.